We are looking for a detail oriented individual with strong knowledge of Amazon seller central that can assist with daily, weekly and monthly account maintenance tasks, customer experience and reporting across several different marketplaces.
This position is ideal for someone who is is organized, enjoys working alone on repetitive tasks, bringing up issues and has a strong sense of urgency.
This is a full time position averaging 30 to 40 hours a week. The position h
as some flexibility after training as long as you can be responsive to communications during normal EST business hours.
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Some of the responsibilities include but are not limited to:
Create and follow up monthly bin checks for all live ASINs.
Check Account Health for new violations and assist with responding.
Check shipping FBA errors, report new errors and assist with disputing.
Review, report and dispute negative seller feedback and follow up on cases until removal is complete.
Verify ASINS daily to ensure correct photos are live, report issues and assist with updates when necessary.
Perform keyword research on a bi-weekly basis using Helium10 and Amazon reports to provide analysis on new backend keywords to be added to improve listing.
Assist with any listing updates such as but not limited to images, bullet points, descriptions, etc.
Verify ASIN measurements and weights inside listings are accurate, report on issues and perform amazon audits to correct when necessary.
Scrape Google in each international market and report listings below MSRP that are causing buy box suppressions.
Report daily on unauthorized sellers of our products in marketplaces without transparency.
Respond to seller central customer messages within Amazon SLA.
Follow up on negative customer reviews to offer resolutions to improve experience with the brand.
Utilize Amazon reports to create custom reports surrounding different account KPIs as needed.
Utilize tools available to suggest improvements on listings such as listing optimization tool and reducing FBA fees.
Create seller central cases, SAS escalations and tasks when necessary.
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If you are interested in applying, please respond with the following questions in a message so we can get to know you better! Please include questions with your answer below.
Thank you for your interest and we look forward to your answers!
1. Are you currently working? If yes, how many hours a week do you work?
2. What is your availability as far as days, hours and times? (List in EST)
3. Are you looking to remain a freelancer or is your goal a permanent position with a company?
4. If you had the opportunity to be promoted within a company, what department or area interests you the most?
5. Do you work with a team, agency or by yourself?
6. Where are you located?
7. How do you prefer to receive feedback? Please choose only one:
A. Via email once a week
B. On a call with my manager
C. Via email or chat as soon as it occurred
D. I prefer my manager schedule a call to discuss
E. I prefer to not receive feedback more than once a month
8. If you had to rate your comfort level with seller central, how would you rate yourself? Please choose only one and explain.
A. I am an expert and know everything about Amazon seller central, there is nothing I don’t know.
B. I have worked with Amazon seller central and I am very comfortable with it.
C. I have a good amount of experience but there are some areas I’m not familiar with.
D. I don’t have any knowledge or experience but I know I can learn quickly.
9. Since this is always a creative question to answer, what is your strength and what is your weakness?
10. If your manager gives you a task or some rules that you think is a bad idea or unnecessary, how do you handle it?
11. In past positions, what was some negative feedback that you heard more than once?
12. What type of work environment do you find challenging?
13. Please choose only 1. You have a project due with a deadline. Would you rather:
A. Submit it on time but it is not finshed or perfect.
B. Submit it later but make sure it is perfect.
14. Please select TWO of the below to describe your work style:
A – Fast
B – Friendly
C – Perfect
D – Profit-Conscious
Please select only TWO and give a reason why.
15. Please select one of the below to describe your preferred communication. When choosing to communicate important news, is it better to:
A – Be Kind
B – Be Honest
Please select only ONE and give a reason why.
16. Please select one of the below preferred responses to a job you feel you did well:
A – Your critical manager gives praise but no financial bonus for a job well done
B – Your critical manager gives a financial bonus but no praise for a job well done.
Please select only ONE and give a reason why.
17.During hours, you are busy with a project and your manager sends you another email with a new project due at the end of the week. How do you respond? Please choose only one.
A. Respond when I finish the project with the results by the deadline
B. Respond within an hour of receiving the email to confirm receipt and then once you finished
C. Respond by end of day to confirm receipt and then when project is due
D. Start the project right away without responding but send it ahead of the deadline early to suprise your manager
18. You are unsure on how to handle a situation and email your manager for help. It is the end of the day and your manager still has not answered. When would you follow up and how often do you think you should?
20. What’s one thing that would make you leave a job, and what would make you stay?
21. Can you please take this fun (and insightful) personality test and screenshot your full results for us?
https://www.16personalities.com/free-personality-test
