Who you are (Even if you don’t have every one of these characteristics, we still encourage you to apply if you are enthusiastic about the role.)
(1) Native/bilingual English reading and writing skills
(2) Quick learner who can keep track of multiple sets of requirements while reviewing grant applications
(3) Very familiar with how car and health insurance works in the U.S. context
(4) You have a background in case management, nonprofit work, or care work
(5) Self-starter with excellent judgment about when to ask for help and when to proceed independently
(6) Committed to making the world a better place
(7) Familiarity with the challenges facing underserved and financially stressed populations, and experience communicating with those groups
(8) High degree of empathy and patience
(9) A knack for customer service
The role
This role provides a unique opportunity to work across different parts of Canary’s business. You will interact with grant applicants and work cross-functionally with the entire Canary team to ensure that all grant applicant needs are being met. The Grant Manager will play a pivotal role on this early-stage start-up team, with significant opportunity for growth and advancement as we grow.
Grant management & customer service: 90% of the role
(1) Evaluate grant applications while providing timely, appropriate, and high-quality support through email and by phone to help applicants who have requested a grant
(2) Ensure documentation is complete to comply with program requirements.
(3) Learn the in’s and out’s of our emergency relief fund platform to provide high-quality support to applicants requesting grants.
(4) Communicate with the team on Slack. [You must have experience using Slack for this role.]
Quality assurance and other projects: 10% of the role
(1) Help track patterns and learnings from your communication with applicants and grant management so that we can improve our service.
(2) Report issues by creating tickets on Linear
(3) [As needed] Testing new website features prior to launch to ensure they are working as expected and assisting with qualitative user research (example: note-taking during interviews with end-users).
Role structure
(1) Pay range is $8 – $12 per hour
(2) This is currently a part-time, 2-week contract role that does not include benefits such as health insurance, but will have the possibility of being extended beyond 2 weeks.
(3) Time commitment: 25 – 30 hours/week – with the potential to expand during times of peak demand and/or expand into a full-time role as Canary grows.
(4) While scheduling of hours is somewhat flexible, the role does require reliable hours 5 days per week, including Saturday (though weekend time commitment will be less than weekday).
(5) Eastern time zone is preferred for this position but is not a requirement.
To apply
Let us know:
(1) Why you are interested in this role
(2) A resume
(3) A writing sample
(4) Your desired hourly rate
(5) Your availability to start working with us
