We are seeking an experienced Amazon Connect expert to conduct a live, hands-on training session on setting up an Outbound Dialing Campaign within the Amazon Connect contact center platform. The goal is for the expert to walk a couple of your internal resources through the entire process step-by-step, from the initial campaign creation to the final testing of the functionality.
Specifically, you require the expert to cover the following key aspects during the training session:
– Campaign Creation: The expert should guide the trainees through the process of setting up a new outbound dialing campaign within Amazon Connect, including configuring the campaign settings and parameters.
– Contact Flow Configuration: The expert should demonstrate how to design and configure the necessary Amazon Connect Contact Flow to handle the outbound dialing interactions.
– Queue Setup: The expert should show the trainees how to set up the appropriate Amazon Connect Queue to manage the outbound calls.
– Dialing Rules and Strategies: The expert should explain and implement the necessary rules and strategies for the outbound dialing, such as call scheduling, number prioritization, and call disposition handling.
– Dialer List Creation: The expert should walk the trainees through the process of building the dialer list, including importing or generating the necessary contact data.
– Functionality Testing: Finally, the expert should perform a live test of the outbound dialing campaign to ensure the entire setup is working as expected.
The goal of this training session is to not only set up the outbound dialing campaign, but also to ensure your internal resources gain the necessary skills and knowledge to independently manage and maintain the Amazon Connect setup in the future.
