We’re looking for an experienced Re:amaze specialist to help us streamline and automate our customer service operations with the added power of AI tools. If you have expertise in setting up workflows, automating responses, and integrating AI-driven solutions within Re:amaze, we’d love to work with you!
Responsibilities:
Audit our current Re:amaze setup and identify opportunities for automation and AI integration.
Create and optimize workflows, rules, and triggers to improve response time and accuracy.
Automate common customer inquiries using smart FAQs, templates, chatbot features, and AI tools.
Leverage AI capabilities in Re:amaze (or via integration with third-party tools) to enhance customer interactions, such as personalized responses or predictive insights.
Implement escalation protocols for complex issues to ensure seamless customer support.
Provide training or documentation for our team to maintain and update the system as needed.
