We’re seeking a Call Evaluation Specialist to elevate our sales team’s effectiveness through meticulous call reviews and targeted feedback.
Key Responsibilities:
Call Analysis: Assess cold and follow-up calls, evaluating communication style, engagement strategies, and objection handling.
Performance Scoring: Utilize a scorecard to rate critical areas, including introduction, interest generation, discovery questions, and closing.
Feedback Delivery: Provide actionable insights to refine messaging, improve objection handling, and enhance call outcomes.
Compliance Verification: Ensure adherence to scripts and legal requirements, such as TCPA compliance.
Training Identification: Identify patterns in performance to highlight areas for coaching and development.
Results Tracking: Maintain detailed records and generate performance reports for ongoing improvement.
If you’re detail-oriented and passionate about boosting sales team success, we’d love to connect with you!
