The Chidolue Law Firm, headquartered in Roswell, GA, and with a branch in Orlando, FL, USA, specializes in immigration law. Our dedication lies in transformative endeavors that alter the course of our clients’ lives and those of future generations. By assisting immigrants in securing legal status in the United States, we liberate them from the shackles of fear, allowing them to truly embrace life. Our commitment stems from a profound sense of patriotism, recognizing that immigration is a cornerstone of the United States’ greatness. The unparalleled diversity in our people, ideas, and backgrounds defines our national identity. Simply put, our mission is to aid as many individuals as possible, leaving a lasting impact on humanity that transcends our own lifetimes.
Please be aware that this position and our law firm may not be the right fit for everyone. If you don’t resonate with every aspect mentioned in this ad, we encourage you not to apply. You deserve to invest your working hours in a company that truly ignites your passion and makes you feel fully alive. Please don’t settle for anything less.
OUR CORE VALUES
Relatable – Our team members are friendly and work with every client with respect, compassion and understanding.
Integrity – We are trustworthy and conform to the highest ethical standards in everything we do.
Client Focus – Fully understanding our client’s challenges, we work hard to provide a safe, confidential and peaceful space for all their confidential information and ultimate result.
OUR BELIEFS
We believe that no human is illegal
We believe that immigrants are the backbone of America
Every immigrant should be given an opportunity to plead their case
No matter your past or present journey into the United States, it is possible to realize the American Dream
JOB SUMMARY:
We are seeking a highly organized and proactive Client Care Communications Coordinator to join our team. The ideal candidate will manage client communications efficiently, ensure timely responses, and maintain excellent support across multiple channels. This role is crucial in delivering an exceptional client experience by handling messaging, scheduling, and other critical support tasks.
REQUIREMENTS:
1-3 years experience working as an administrative clerk or assistant in an organization is preferred.
This Job is Ideal for someone who is:
A Fast Learner, and can hit the ground running.
Attention to Detail: Strong attention to detail, including grammar and spelling, ensuring accuracy in all documentation.
Strong organizational skills.
Excellent communication skills, both written and verbal.
Proficiency in managing digital communication tools and tracking systems (e.g., MyCase, Google Sheets).
Ability to prioritize and escalate tasks effectively.
MUST BE FLUENT IN ENGLISH
PRIMARY DUTIES AND RESPONSIBILITIES:
Message Monitoring and Categorization:
Regularly check and review messages to ensure no unread or missed communications.
Categorize and route messages to the appropriate department or staff (e.g., legal assistants, attorneys, or administrative personnel).
Urgency Prioritization:
Identify the urgency of messages (critical, moderate, or routine) and relay them accordingly.
Ensure that urgent issues are escalated to relevant personnel immediately.
Information Gathering and Communication:
Compile essential details, including client names, message content, and links to case.
Relay messages via chat or email using established templates.
Follow-Up and Tracking:
Ensure all messages are acknowledged by the responsible staff.
Log and track communications in a shared spreadsheet to document progress and response times.
Flexibility for Additional Tasks:
Take on new responsibilities as directed by management to support the team and business operations.
4+ Hours per day Monday to Friday (20+ Hours per Week) Work hours will be between 8:30 am to 4:30 pm EST during the workdays of Monday through Friday.
