Must have an American accent in addition must have a very deep understanding of health Insurance examples United healthcare, Aetna and Cigna!!!!!
As a Customer Service Representative at our company, you will play a pivotal role in maintaining our reputation for outstanding customer service. You will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a positive customer experience. Your empathy, problem-solving skills, and effective communication will be instrumental in addressing customer needs.
Responsibilities:
Respond promptly and courteously to customer inquiries via phone, email, and live chat.
Assist customers with product information, order status, and troubleshooting.
Resolve customer complaints or concerns with patience and professionalism.
Document customer interactions, issues, and resolutions accurately in our CRM system.
Collaborate closely with other teams to provide comprehensive solutions to customers.
Identify opportunities to improve processes and enhance customer satisfaction.
Maintain a strong understanding of our products/services and stay up-to-date with any updates or changes.
Meet and exceed performance metrics, including response time and customer satisfaction ratings.
Qualifications:
Previous experience in a customer service role is required.
Excellent verbal and written communication skills.
Empathetic and patient approach to customer interactions.
Strong problem-solving skills with the ability to think on your feet.
Ability to handle high-stress situations with professionalism.
Proficiency in using customer support software and CRM systems.
Flexibility to work in a fast-paced environment and adapt to changing priorities.
High school diploma or equivalent; additional education is a plus.
