We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team.
We take our user experience and happiness seriously and consider the Support Team essential to the company’s success. In this role, you’ll set the standard for what incredible customer experience looks like at Abridge with both our enterprise and individual customers. You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business.
Contact at: Five, Seven. One, Seven, Seven, Five, One, Zero, Nine, One.
What You’ll Do:
Delight our users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions.
Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
Dig deep and be curious about solving complex issues!
