***THIS IS A FULL TIME POSITION, DO NOT APPLY OR REACH OUT IF YOU DON’T HAVE AVAILABILITY IMMEDIATELY***
Salary: U$450 monthly
Job Title: Bilingual Mortgage Assistant (Portuguese/English)
Employment Type: Full-Time
About Us:
At NEXA Mortgage, we are committed to helping clients achieve their dreams of homeownership. Cecília Veríssimo, a top producer in Tennessee and ranked 9th nationwide, is looking for a dedicated and detail-oriented assistant who can help streamline daily operations and ensure a seamless experience for our clients. This is an exciting opportunity to work alongside a recognized industry leader and make a significant impact in the home loan process.
Position Overview:
We are seeking a bilingual (Portuguese/English) Mortgage Assistant to join our team. The ideal candidate will provide high-level administrative support, assist with client communications, and contribute to an exceptional customer experience. This full-time role requires strong organizational skills, attention to detail, and the ability to communicate effectively with clients in both English and Portuguese.
Key Responsibilities:
Client Communication: Manage client inquiries in a friendly, professional manner. Serve as the first point of contact, responding to emails, messages, and phone calls in both Portuguese and English.
Loan Process Support: Assist in preparing and organizing loan applications, following up with clients on required documentation, and coordinating with other team members to ensure timely loan processing.
Documentation and Data Entry: Accurately enter client information into our systems, maintain organized digital records, and ensure compliance with company and industry standards.
Appointment Coordination: Schedule meetings and follow-ups with clients, realtors, and partners, keeping the calendar up to date and assisting in prioritizing Cecília’s schedule.
Social Media & Marketing Support: Help create and schedule content, including announcements and behind-the-scenes updates, especially on Instagram, in Spanish and English.
Research and Reporting: Conduct research on market trends, real estate data, and other industry updates to support Cecília’s client guidance. Compile relevant information into concise reports when needed.
Qualifications:
Language Skills: Intermediate in both Portuguese and English
Experience in Administrative or Customer Service Roles: Previous experience in the mortgage or real estate industry is a plus.
Tech-Savvy: Proficient in Microsoft Office, Google Workspace, and social media platforms. Familiarity with mortgage/loan processing software is an advantage.
Strong Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and pay close attention to detail.
Professional and Friendly Communication: Ability to interact professionally with clients and partners while maintaining a warm and approachable tone.
What We Offer:
Competitive salary
-Opportunity to work with a top producer in the mortgage industry
-Ongoing training and professional development
-A collaborative, supportive team environment
How to Apply:
If you are a detail-oriented professional with a passion for helping others, we’d love to hear from you. Please submit your resume along with a brief cover letter explaining why you are the perfect fit for this role.
