We are seeking a skilled Managed Services Technical Account Manager who has experience with Managed Service Providers (MSPs), Cloud Service Providers (CSPs), and Technology Service Providers (TSPs). The ideal candidate will effectively oversee client accounts, ensuring service excellence and alignment with client needs. Your role will involve managing technical support, facilitating communications between teams, and optimizing service delivery. Strong problem-solving abilities and a collaborative attitude are essential for success in this position.
We are seeking a highly skilled MSP Technical Account Manager with exceptional Customer Facing skills to join our team. As an MSP Technical Account Manager, you will be responsible for managing client relations and ensuring you are driving engagement, services adoption, expressing the value of the services they currently have by conducting regularly scheduled meetings with them.
You will serve as the primary point of contact for clients, addressing their concerns and providing technical expertise. You will take those concerns and work efficiently with cross-departmental teams to address them in a timely manner. The ideal candidate should have a strong background in IT, Microsoft Technologies, Cloud Computing, Cybersecurity, excellent communication skills, and have the ability to balance the customer expectations and the service guidelines of the company.
Responsibilities:
– Build and maintain strong relationships with clients
– Understand and address client technical requirements
– Provide technical guidance and support
– Collaborate with internal teams to ensure client satisfaction
Skills:
– Technical account management
– Customer facing experience
– IT knowledge
– Communication skills
