Responsibilities:
Attached Resume
Provide timely and accurate responses to customer inquiries via online chat.
Effectively troubleshoot and resolve customer issues with a focus on first-contact resolution.
Guide customers through product information, processes, and services.
Maintain a professional and empathetic tone in all interactions.
Document customer interactions and solutions thoroughly in our CRM system.
Escalate complex issues to the appropriate team when necessary.
Meet and exceed performance metrics, including response time and customer satisfaction.
Continuously improve product knowledge and customer service skills.
Executive Assistant to CEO
We are an app development company in the legal space, and we are looking for an executive assistant to support
