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Online Scheduling System for Small Private Medical Practices
Objective:
Develop a web-based scheduling platform tailored for small private practices to alleviate administrative burdens, enhance patient experience, and streamline scheduling workflows. The platform must be user-friendly, scalable, and include robust automation features to reduce staff stress and improve operational efficiency.
Project Scope
Core Deliverables:
Web Application Development:
Intuitive, responsive design accessible via desktop and mobile devices.
Separate interfaces for patients and staff with role-based permissions.
Scheduling Features:
General appointment scheduling functionality.
Customizable appointment types with specific durations, buffers, and staff assignments.
Real-time updates to prevent double booking.
Automation:
Automated text/email reminders for appointments and follow-ups.
AI-driven no-show predictions with recommendations for overbooking.
Integration and Compatibility:
Integration with electronic health records (EHR) systems.
Syncing with third-party calendars (Google, Outlook).
Telehealth and payment platform integration.
Security:
Full HIPAA compliance for handling patient data.
Secure authentication and encrypted data storage.
Branding:
Customizable branding options, including logo, colors, and domain for practices.
Design Requirements
UI/UX:
Clean, modern interface optimized for ease of use by non-technical staff.
Mobile-friendly design with seamless functionality across devices.
Patient Portal:
Simple self-service options for booking, rescheduling, and canceling appointments.
Waitlist management for earlier slots.
Staff Dashboard:
Comprehensive calendar view (daily, weekly, monthly).
Role-based access controls to limit permissions.
Task and notification management.
Technical Requirements
Frameworks/Technologies:
Open to developer recommendations, but priority given to scalable and secure technologies such as React, Node.js, or Python/Django for backend development.
Hosting & Deployment:
Cloud-hosted solution for reliability and scalability.
Recommendations for hosting providers (AWS, Azure, etc.).
API Integrations:
Seamless EHR and telehealth integration with major platforms (e.g., Epic, Zoom).
Payment gateways (Stripe, PayPal) for booking deposits or co-pay collections.
Budget & Timeline
Budget: To be provided by developers after review.
Timeline: Deliver an MVP (Minimum Viable Product) within 12-16 weeks, with ongoing iterative updates based on user feedback.
Evaluation Criteria for Proposals
Technical Expertise:
Demonstrated experience in developing similar platforms, particularly in healthcare or scheduling applications.
Design and UX:
Portfolio showcasing clean, user-focused designs with attention to detail.
Security Knowledge:
Proven understanding of HIPAA compliance and data security best practices.
Scalability and Support:
Ability to deliver a scalable product and provide ongoing support for updates or troubleshooting.
Cost and Timeline:
Competitive pricing and adherence to the proposed timeline.
Additional Resources
Feature List: A detailed feature list is included in the appendix of this document.
Market Analysis: Reference the industry overview and major player analysis for context.
Sample Workflows: Diagrams outlining common scheduling and patient engagement workflows are available upon request.
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