About Us
We’re a fast-growing digital marketing company specializing in reputation management. We’ve experienced significant growth in the past few months and are looking for a hands-on Operations Manager to help us manage our operations.
The role is remote and requires you to work US working hours (45+ hours/week).
Responsibilities
Client Management:
-Customer payments management.
-Validate client contracts to ensure they meet our requirements.
-Manage customer orders and campaigns from start to finish.
-Ensure that all orders meet our high-quality standards.
Process Improvement:
-Work on initiatives to improve our processes, efficiency, sales, and conversions.
-Develop Standard Operating Procedures (SOPs) and documentation to streamline our operations.
Team Management:
-Manage and mentor a team of operations staff.
-Assign tasks, provide guidance, and ensure team members are meeting deadlines.
Additional Responsibilities:
-Reporting: Prepare and analyze regular reports on key performance indicators (KPIs) to track progress and identify areas for improvement.
Qualifications
-Bachelor’s degree in business administration, operations management, project management, marketing, or a related field.
-3+ years of experience in an operations management role, preferably in a digital marketing or e-commerce company.
-Strong organizational skills and attention to detail.
-Excellent communication and interpersonal skills.
-Proficiency in Google apps and project management software.
-Experience with CRM and marketing automation tools is a plus.
-A passion for digital marketing and a desire to work in a fast-paced environment.
Benefits
-Competitive salary and performance bonus.
-Opportunity to work in a fast-paced, innovative environment.
-Potential for career growth and advancement.
If you are a highly motivated and organized individual with a passion for digital marketing, we encourage you to apply for this exciting opportunity.
