About Us:
West Coast Home Stays is a premier provider of vacation rentals along the beautiful West Coast. We pride ourselves on offering exceptional hospitality and memorable stays for our guests. We are seeking a dedicated and enthusiastic Remote Guest Services Representative to join our team and help maintain our high standards of service.
Position Overview:
As a Remote Guest Services Representative, you will be the first point of contact for our guests and vendors. You will handle all online and remote communications, ensuring that every interaction reflects our commitment to outstanding service. This role requires excellent communication skills, attention to detail, and a genuine passion for hospitality.
Key Responsibilities:
– Respond promptly to guest inquiries via email, chat, and other online platforms.
– Assist guests with booking, check-in, and check-out processes.
– Address and resolve guest issues and concerns in a professional and timely manner.
– Coordinate with vendors and service providers to ensure seamless operations.
– Provide detailed information about our properties and local attractions.
– Maintain accurate records of guest interactions and transactions.
– Collaborate with the internal team to improve guest experiences and operational efficiency.
Qualifications:
– Previous experience in customer service or hospitality is
preferred.
– Excellent written and verbal communication skills.
– Strong problem-solving abilities and attention to detail.
– Ability to work independently and manage time effectively.
– Proficiency with online communication tools and platforms.
– Reliable internet connection and a quiet workspace.
– Availability to work flexible hours, including weekends and holidays.
Why Join Us?
Work remotely from the comfort of your home.
Be part of a dynamic and supportive team.
Competitive compensation and opportunities for growth.
Play a crucial role in creating memorable experiences for our guests.
